Terms & Conditions

1. Introduction

Welcome to Toweasy. These terms and conditions outline the rules and regulations for the use of the Toweasy Website, located at https://toweasy.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Toweasy if you do not agree to take all of the terms and conditions stated on this page.

2. Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

• "Client", "You" and "Your" refers to you, the person logging on to this website and compliant to the Company's terms and conditions.
• "The Company", "Ourselves", "We", "Our" and "Us" refers to our Company.
• "Party", "Parties", or "Us" refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

3. Website Usage Terms

Unless otherwise stated, Toweasy and/or its licensors own the intellectual property rights for all material on Toweasy. All intellectual property rights are reserved. You may access this from Toweasy for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Toweasy
• Sell, rent or sub-license material from Toweasy
• Reproduce, duplicate or copy material from Toweasy
• Redistribute content from Toweasy

This Agreement shall begin on the date hereof.

4. Cookies

We employ the use of cookies. By accessing Toweasy, you agreed to use cookies in agreement with the Toweasy Privacy Policy. Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

5. User Comments Policy

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Toweasy does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Toweasy Limited, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions.

To the extent permitted by applicable laws, Toweasy shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Toweasy reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Toweasy a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

6. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website: If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

7. Service Terms

Our services are provided on an "as is" basis. We strive to provide timely and professional assistance, but we cannot guarantee specific arrival times due to traffic, weather, and other unforeseen circumstances.

8. Deposits

This is not the same as the callout charge, and may partially cover it. This is to ensure the safety of our staff and security of the booking. The deposit will be part of the full amount quoted to you and in any cancellation, it will be adjusted in the cancellation charges.

We are not liable for any technical issues with payments and issues with transactions should be discussed with your bank or payment provider.

9. Callout Charges

Our minimum callout charge is £70 or the amount of the deposit, whichever amount is greater. This charge applies once a driver has been allocated or dispatched to your location.

10. Cancellation Policy

Cancellation after the booking has been made does not guarantee a refund of the deposit. You may be liable to pay the full amount if cancelling a booking after the driver has been dispatched.

11. Subcontractor Policy

We strive to provide coverage across as many areas as possible, ensuring that we never have to turn down a request for assistance.

• When our in-house staff are fully booked or unavailable in a particular area, we may assign a trusted subcontractor to complete the job.
• Every subcontractor we work with is carefully vetted and registered to our contacts. They must meet necessary checks before being registered.
• Most of our subcontractors have a strong reputation within the industry or in their local area.

Strike System: To maintain high service standards, we operate a strict strike system for complaints:

• Three minor complaints or one major complaint from a customer or fellow trader will result in removal from our register.
• A major, evidenced complaint that remains unresolved will lead to immediate removal and permanent blacklisting.

This policy reflects our best attempts that only reliable, high-quality professionals represent our business.

If an issue arises due to a subcontractor's work, they are fully liable for resolving it. Any complaints should be directed to the subcontractor, who is responsible for addressing and rectifying the matter directly.

We do not accept any liability for a subcontractor's failure, as they operate independently and are not our direct employees. The most we can do is enforce our strike system, as we take complaints seriously and hold subcontractors to high standards.

The subcontractors are responsible for their own trade and liability insurance. Any claims related to the subcontractor's jobs will have to go through the subcontractor, not us. Additionally, assuming liability for subcontractor issues would undermine their professional responsibility and contradict our ethics as a business working with small-to-medium-sized companies and local traders.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

13. Disclaimer

We do not warrant that:

• the information on this website is complete, true, accurate, up-to-date, or non-misleading;
• the service will be available at any particular time or location;
• any defects or errors will be corrected; or
• the website is free of viruses or other harmful components.

14. Amendments to Terms

We reserve the right to amend these terms and conditions at any time without prior notice. By using this website, you are expected to review these terms and conditions on a regular basis. The continuing use of the website following any changes to these terms and conditions constitutes acceptance of those changes.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

16. Return Policy (Tyres)

All new tyres are covered against manufacturing defects throughout the legal life of the tyre. If a manufacturing issue is detected upon fitting the tyres, tyres will be returned to the manufacturer for inspection.

Tyres cannot be returned once fitted, unless a clear manufacturing issue is detected. There is no guarantee or warranty for any tyre provided after driving the vehicle.